Frequently Asked Questions

If you are new to using a Managed Service Provider (MSP) or are experienced,  we find that most companies ask one or more of the following questions when they are getting to know us.

Please take a look at our Frequently Asked Questions below,  and if there is anything you still need answering then please don’t hesitate to get in touch.

What are Managed IT Services?

Managed IT Services are Delivered by a Managed Service Provider (MSP).

Effectively, you are outsourcing the responsibility for your company’s on-going IT support and management of your company’s infrastructure to one of these MSPs.

Managed IT Services generally consist of:

  1. Support & assistance for your end-users.
  2. One-off projects.
  3. Strategic IT advice for your management team.
  4. Security advice & support.

Read more about how a Managed Service Provider can help your business here.

What are the benefits to my business of outsourcing my IT services?

Outsourcing your IT services to a Managed Services Provider leaves you free to focus on your business goals rather than IT issues. You will have access to an expert team of IT professionals typically at a lower price than an in-house team would cost and enjoy budgeting and accounting benefits by switching to a fixed cost model.

You will also have guaranteed service levels and availability as well as on-going threat monitoring, detection and, in our case, remediation. If you operate in a regulated sector, documented compliance with standards is also important and easy for an MSP like EPX to provide. It is important to choose an IT partner that can satisfy your requirements as you grow and provide strategic consultancy and project services as required.

Why choose EPX’s Managed IT services?

Traditionally, IT support has worked on a ‘break/fix’ basis. This means your IT support team only know you have a problem when you report it – the result is downtime (while you wait for an engineer to be assigned and then wait for them to fix the issue).

With EPX’s managed IT services, we constantly monitor the performance and health of key systems like computers and servers. When an issue arises, our support team are alerted get to work straight away. In many cases, you and your team will never even know there was an issue, and disruption to your business is minimised.

What kind of businesses does EPX work with?

We specialise in providing IT solutions to SMEs, ranging from one-person companies to larger companies with hundreds of users (our largest customer is around 600 users and we also support a healthy number of 50-100 user companies).

Our services are designed to scale as required,  so if your business grows (as we hope it will), your EPX service grows with it.

How much do you charge for Managed IT Support?

Costs vary depending on the range of services you require and the number of users that need support.

For SMEs, we offer two levels of support on a fixed price per user basis.

We don’t vary prices based upon how much budget we think a customer has,  but we also prefer to take you through our prices to make sure our offering is clearly understood.

If you’d like to speak with us,  please reach out and we will be very happy to assist.

How do I know what IT solutions I need?

If you’re an IT manager, you’ll probably have your own plans, and EPX is more than able to work alongside them or to make best-practice recommendations.

But if you’re not technologically inclined, we provide you with all the assistance you need to make informed choices at our regular Technology Review Meetings (TBRs).

When can I contact your Service Desk?

Our opening hours are 8.30 -17.00 Monday- Friday.

Out of hours and 24/7 options are also available.

Can I arrange 24/7 Service Desk cover?

Yes, out-of-hours and 24/7 cover can be arranged as part of your IT Services contract.

What Service Level Agreements do you offer?

SLAs or Service Level Agreements are your guarantee that service issues and requests will be dealt with in an agreed and timely timescale.

Our SLAs are based upon the urgency of the issue in question,  with our average response time being less than 1 hour.

Let’s get to know each other, explore your business and see if we are a good match.

Contact Us

EPX Technical Services

Stafford Enterprise Park
Weston Road
ST18 0BF

01785 878 311 (Stafford office Switchboard)

Contact EPX Technical Services

We would like to hear from you. Please send us a message by filling out the form below and we will get back with you shortly.

Contact Us